Frequently Asked Questions
Q. "How soon can I walk on my carpet after it is cleaned?"
- A. Immediately! Normally I leave some plastic slip-on shoe covers so you don't have to remove your shoes. Of course, staying off it as long as possible helps it to dry more quickly. (See Drying Tips)
Q. "Why do you have a minimum charge?"
- A. It costs the same money for me to drive to your home and clean up an accident for you as it does for me to drive to your home to do a complete cleaning for you. Fuel, tires, time, chemicals, and advertising rates are always increasing (my overhead), and they have to be paid for just the same. So that's why I have a minimum charge, as do most companies.
Q. "How much do you charge per square foot?"
- A. It can vary from job to job depending on age, location, and conditions. I currently have a square footage charge that is in line with current local pricing. Different companies charge different rates. My rate has been the same for the past three years.
Q. "Why don't you offer advertised discounts or specials?"
- A. I am not a national chain which makes up the loss of revenue through volume sales. I offer a personal service to you which cannot be duplicated by volume sales. I am an owner/operator. Sometimes I will combine services (like grout cleaning and carpet cleaning) to you for a discounted rate, if done at the same time. Or I may drop my normal pricing for an easy, vacant, very clean unit to individuals on a job-to-job basis. That is fairly common with me.
Q. "How long does it take to dry?"
- A. Please see our Drying Tips page on this site.
Q. "What payment options do you offer?"
- A. Cash, check, money order and credit or debit card. I currently accept VISA, MasterCard, DiscoverCard and American Express. I also barter services frequently.
Q. "Why don't you offer tile/grout sealing?"
- A. I personally don't see much benefit in it other than for stain protection for the grout lines. My opinion is my own and not that of the industry, so it is subjective. There are water-based sealers and solvent-based sealers available, solvent-based being better and more expensive. I leave it up to the homeowners to seal their own tile and grout. I don't offer it in my service any longer because I have had mixed results with it.
Q. "Why do some jobs have a trip charge?"
- A. Areas like Mayer, Spring Valley, Cordes Junction, and Paulden are out of my ordinary service area. The $35 charge covers the fuel and time to drive back and forth to those areas.
Q. "Can you get (fill in the blank) stains out?"
- A. Not every stain is removable. Typically, the more a client has tried to remove a stain, the more damage is done. Usually that's when I'm called, and then it's too late. I have numerous chemicals and resources available that the homeowner does not have, so I have a better chance of eliminating the spot. A word to the wise: "Call me before you attempt to remove the spot, not after!"
Q. "What is a black light service?"
- A. This is used for animal (cat, dog, other pet) urine detection. With a black light, we can isolate a pet problem, and more importantly, identify how large or small the problem is. Urine glows green or yellow-green under a commercial, hand-held black light such as mine.
Q. "How often should I get my carpet cleaned?"
- A. This is a difficult question to answer. There are lots of things to factor in first to determine your own personal needs. Do you have pets? How many? Inside or outside pets? Children? How many? Do you take off your shoes while in the house - every time? As you can see, it varies. As a guideline, I recommend at the very least, once a year. Call to discuss your own options.
Q. "Can you get my furniture indentations out?"
- A. Sometimes. It depends on the carpeting style and composition. Nylons generally respond favorably to bringing up the indentations. Berbers and olefins generally do not. It also depends on how heavy the item was that made the indentation and whether or not there is backing or fiber damage to the carpet.