About Crown Carpet Cleaning
Bids and Scheduling
I personally look at every single job I bid on. I know it sounds crazy, but if you call for a bid over the phone, I won't give you one. How can I? I know "other companies" do "over-the-phone quotes", but I still cannot see how I can give you an accurate bid on a job I haven't seen. There are so many variables to consider such as age, condition, style, color, not to mention spots, stains, marks and so on. I also need to consider access to the job. I cannot see these over the phone. You begin to get the picture. Let me run you through my bid process quickly and then, the actual work and billing process.
After the initial phone conversation, I will schedule an actual time and day in which we can meet face to face so you can show me your needs/wants. I'm known for being very punctual for my appointments. People still like that. It never goes out of style. I feel it's very important and get comments about it year after year. If I am running late, I always try to contact you by phone to make you aware of it. It's rare, but it does happen occasionally.
I show up on time, in a uniform, in a clean van (that won't leak oil on your driveway) with a clipboard in hand, ready to speak with you. I have my tape measure ready, a business card for you, and worksheet to fill out. After an initial look at the work to be done, gone over with both of us, I will measure the areas to be cleaned. I charge for my services by the square foot, as do most companies. Hardly anyone charges by "the room" any longer as it is just not accurate.
After measuring the areas, I fill out an invoice/bid worksheet, by hand, which you and I will both get a copy of. Questions and concerns are usually addressed and answered at this time as well. If scheduling is not done at this point, it is easily handled by phone at any time. I do, however, schedule on a "first-come, first-served" basis.
I offer, always, 100% satisfaction in my work. If you are not happy with the job, I will do my best to correct whatever the problem is and offer to re-do those areas - or offer you your money back. To be honest, it's only happened once. I just couldn't please a customer, did the job twice, and she still wasn't happpy. So I refunded her money in full. I want you as a repeat customer, someone who will refer me to their friends and family. That's why I offer you this guarantee.
My desire is to continue a business based on quality work, referrals, and satisfied customers. This year, I am in the process of revamping my business into a more personalized service, geared particularly to homeowners who, like myself, like a "job well done" and are willing to pay for my type of service.
I look forward to meeting and working with you!